Support

01Getting Started

PawMatch helps pet owners ready to rehome connect with verified adopters nearby.

• As an owner: create a pet profile (photos, age, story, adoption preferences) and we'll show you to nearby adopters.
• As an adopter: set your housing, yard, and pet-experience preferences, then swipe through pets nearby.
• When both sides like each other, you match and can chat in-app to plan the meet.

02Account & Profile

Sign in: open PawMatch, tap Sign in, and use your email. We'll send you a magic link or accept your password if you've set one.

Edit your profile: tap the Profile tab → Edit profile to update your name, photo, location, housing details, or pet experience.

Forgot your password: on the sign-in screen, tap Forgot password and we'll email a reset link.

Switch role: in the Profile tab you can toggle between adopter and owner mode at any time.

03Matching & Chat

• Like / pass: swipe right or tap the heart to like a pet; swipe left or tap X to pass.
• Match: when both sides like each other, the chat unlocks automatically.
• Chat: all conversations happen in-app — there is no SMS or external messaging.
• Block or report: open the chat, tap the user's name, and choose Block or Report to remove them from your feed and flag abuse.

04Subscriptions & Donations

PawMatch is free to use. Optional donations help us keep the lights on and improve the app.

Manage subscriptions:

• iOS — Settings → [Your name] → Subscriptions, or open your App Store subscriptions.
• Android — Google Play → Profile icon → Payments & subscriptions → Subscriptions.

Refunds: handled by Apple or Google. We can't process refunds directly, but we can help you find the right link — just email us.

05Notifications & Permissions

• Notifications off? Settings → Notifications → PawMatch → toggle Allow Notifications.
• Location not working? Settings → Privacy & Security → Location Services → PawMatch → While Using the App. We only use coarse (city-level) location.
• Photo upload failing? Settings → Privacy & Security → Photos → PawMatch → choose All Photos or Selected Photos.

06Privacy & Data

We don't sell or share your data for advertising. Full details are in our Privacy Policy.

Export your data: Profile → Account & Security → Export my data. We'll email you a JSON archive within 24 hours.

Delete your account: Profile → Account & Security → Delete account. All personal data is permanently removed within 30 days. If you have an active subscription, cancel it in the App Store / Play Store first — deleting your PawMatch account doesn't cancel store-level billing.

07Troubleshooting

• Stuck on a loading screen: force-quit the app and re-open. If it persists, sign out and sign back in.
• Crash on launch: reinstall the app — your account data is stored in the cloud and will be restored on next sign-in.
• Match not showing up: pull down to refresh the matches list. If your match is still missing after a minute, contact us with the other user's display name.
• Push notification not arriving: check Settings → Notifications → PawMatch, then sign out and sign back in to refresh your push token.

08Safety

PawMatch is rated 4+ but intended for general audiences. Please follow common-sense safety when meeting another user in person:

• Meet in a public place for the first meeting.
• Ask for vet records and any history before adopting.
• Use in-app chat — we can investigate reports of abuse there.
• If you encounter a scam or abuse, tap Report in the chat or email us at hello@closeforge.org.